Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract or, if goods are delivered, from the day you or a third party named by you take possession of the goods.
To exercise your right of withdrawal, you must inform us (ENTERRA SA, Villa Sassa c/o DOT LIFE SA, Via Tesserete 10, 6900 Lugano, info@villasassa.ch, +41 (0)91 911 41 11) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
You may also fill out and submit the model withdrawal form or any other clear statement electronically. If you make use of this option, we will immediately send you confirmation of the receipt of such a withdrawal (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in no event will you be charged fees for this reimbursement.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract (e.g. partially redeemed vouchers, services).
Please note that the right of withdrawal is legally excluded for certain contracts, in particular:
The withdrawal period is fourteen days from the date of conclusion of the contract or, if goods are delivered, from the day you or a third party named by you take possession of the goods.
To exercise your right of withdrawal, you must inform us (ENTERRA SA, Villa Sassa c/o DOT LIFE SA, Via Tesserete 10, 6900 Lugano, info@villasassa.ch, +41 (0)91 911 41 11) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
You may also fill out and submit the model withdrawal form or any other clear statement electronically. If you make use of this option, we will immediately send you confirmation of the receipt of such a withdrawal (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in no event will you be charged fees for this reimbursement.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract (e.g. partially redeemed vouchers, services).
Please note that the right of withdrawal is legally excluded for certain contracts, in particular:
- Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the consumer's personal needs,
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
- Contracts for the supply of goods which are liable to deteriorate or expire rapidly,
- Contracts for the supply of digital content if performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal,
- Contracts for the delivery of vouchers.