Return policy
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day of the conclusion of the contract or - if goods are delivered - from the day on which you or a third party named by you have taken possession of the goods.
To exercise your right of cancellation, you must inform us (The Living Circle Group AG, Bleicherweg 18, 8002 Zurich, info@thelivingcircle.ch, +41 44 227 20 00) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
You can fill in and send the sample cancellation form or another clear declaration. If you make use of this option, we will send you a confirmation of receipt of such a cancellation without delay (e.g. by e-mail).
To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
If you have requested that we commence performance of the contract before expiry of the cancellation period, you must pay us a reasonable amount. This amount corresponds to the proportion of the services already provided (e.g. partially redeemed vouchers, services) in relation to the total scope of the contractually owed services up to the point in time at which you inform us of the exercise of your right of cancellation.
Please note that the right of cancellation is excluded by law for certain contracts. This applies in particular:
To exercise your right of cancellation, you must inform us (The Living Circle Group AG, Bleicherweg 18, 8002 Zurich, info@thelivingcircle.ch, +41 44 227 20 00) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
You can fill in and send the sample cancellation form or another clear declaration. If you make use of this option, we will send you a confirmation of receipt of such a cancellation without delay (e.g. by e-mail).
To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
If you have requested that we commence performance of the contract before expiry of the cancellation period, you must pay us a reasonable amount. This amount corresponds to the proportion of the services already provided (e.g. partially redeemed vouchers, services) in relation to the total scope of the contractually owed services up to the point in time at which you inform us of the exercise of your right of cancellation.
Please note that the right of cancellation is excluded by law for certain contracts. This applies in particular:
- Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, Contracts for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded,contracts for the supply of digital content if the performance of the contract has begun after the consumer has expressly agreed and confirmed that he thereby loses his right of withdrawal,
- Contracts for the supply of vouchers.