General Terms and Conditions
General Terms and Conditions (GTC) of Grand Hyatt Berlin GmbH (hereinafter: Grand Hyatt Berlin), the legal operator of an e-guma® voucher management system from Idea Creation GmbH
1. general
All deliveries and services of Grand Hyatt Berlin and the associated online orders as well as other online services are subject to these General Terms and Conditions (GTC). Any deviating and/or supplementary agreements require the express consent of the management of Grand Hyatt Berlin and the written form; this also applies to any waiver of the written form requirement.
2. vouchers
In the case of online vouchers, it should be noted that these are sent to the customer by Grand Hyatt Berlin with a forgery-proof code. As the customer can print out the voucher themselves, several prints are possible, but only one print is relevant in terms of value and can be redeemed. The first voucher redeemed with an e-guma® voucher management system with the corresponding code is considered the original and must be debited by Grand Hyatt Berlin immediately after redemption. Should further vouchers with the same code appear, this constitutes misuse which will result in criminal prosecution. Grand Hyatt Berlin is not entitled to fulfilment and/or delivery or compensation if someone attempts to redeem several vouchers with the same code, even if the first redeemer is not the legally valid holder of the voucher. In fact, a criminal investigation (forgery of documents) may be initiated immediately against the issuer with intent to defraud.
As a voucher can be passed on or given as a gift, Grand Hyatt Berlin is not obliged or able to check the ownership rights of the redeemer. When the voucher is redeemed, it is only checked whether the corresponding e-guma® voucher number has actually been authorised by the system and whether the corresponding voucher has actually been paid for.
The e-guma® vouchers are generally valid for 3 years (see date and validity period on voucher). After this period has expired, Grand Hyatt Berlin is no longer obliged to accept the voucher. Lost vouchers will not be replaced. Vouchers can also not be returned for cash value. If the value of the voucher is more than the service consumed, Grand Hyatt Berlin is prepared to credit the remaining balance of the voucher in full for further visits or consumption. In such a case, there is no entitlement to a remaining payment of the outstanding voucher amount. Grand Hyatt Berlin is not obliged to accept unpaid vouchers as a means of payment. For operational reasons, the services listed in the voucher can only be provided or guaranteed by the establishment if a corresponding and timely reservation has been made. This applies in particular to vouchers in connection with overnight stays and vouchers for groups. The service described in the voucher may vary slightly depending on the circumstances, but must not represent a relevant reduction in value for the guest. Should Grand Hyatt Berlin have to close or give up for any reason, the e-guma® vouchers will expire without compensation. This is also the case if the business demonstrably changes ownership. In such a case, Grand Hyatt Berlin cannot be held liable as the original issuer of the vouchers.
3. products
All products offered by Grand Hyatt Berlin are provided to the best of our knowledge and belief. The product images in the online shop may differ from the actual products in individual cases (e.g. in terms of colour, shape or size), but this does not constitute a defect. The technical data and descriptions provided for each product are authoritative. Grand Hyatt Berlin reserves the right to withdraw products from the range or replace them with new products at any time.
4. delivery
Grand Hyatt Berlin will endeavour to meet agreed or specified delivery times on time. If these are exceeded by more than six weeks, the customer has the right to set a grace period with the indication that he will refuse to accept the object of purchase after the deadline has expired. This grace period must be at least one month. If an agreement on a new delivery date is then not reached, the customer may withdraw from the contract or the agreement by written declaration after expiry of the grace period. Compensation for damages due to delay or impossibility of delivery cannot be claimed. This also applies to claims for damages due to loss of profit or other indirect damage. Further claims of the buyer - in particular for delivery - as well as for any risks and side effects caused by the product are excluded. The risk shall pass to the customer as soon as the goods have been handed over to the carrier and have left the warehouse or the company. This also applies if Grand Hyatt Berlin has assumed the transport costs. Complaints due to transport damage must be made by the customer to the transport company within the deadlines provided for this purpose. In the case of shipments made by the customer, the customer bears all risks, in particular the transport risk, until the goods arrive at Grand Hyatt Berlin.
If the ordered goods are not available for reasons for which Grand Hyatt Berlin is not responsible (e.g. because a supplier does not fulfil its contractual obligations), the customer will be informed immediately. In such a case, Grand Hyatt Berlin is entitled to withdraw from the contract. Any payments already made by the customer will be refunded immediately. Further claims by the customer are excluded.
5. payment
You can choose between payment by invoice or credit card. If you pay by credit card, the amount will be charged immediately to the selected credit card.
Invoices from Grand Hyatt Berlin are due immediately and payable without any deductions. From the 30th day after the invoice date, the company is entitled to charge default interest of 5%, unless Grand Hyatt Berlin proves higher default interest or the purchaser proves a lower charge to Grand Hyatt Berlin. Cheques will only be accepted on account of payment. Any charges shall be borne by the customer. Offsetting is only permitted with undisputed or legally established claims. The customer may only assert a right of retention if it is based on the same contractual relationship.
6. right of cancellation
Information on the right of cancellation can be found in the cancellation policy.
7. defects
Complaints regarding the scope of delivery, material defects, incorrect deliveries and quantity deviations must be made in writing immediately, but at the latest within one week of receipt of the goods or vouchers, insofar as these can be determined by reasonable inspection. In the event of justified complaints, Grand Hyatt Berlin will correct the faulty delivery free of charge and otherwise, subject to exclusion, will at its discretion exchange the products or vouchers, take them back or grant the purchaser a price reduction. If, in the case of the exchange of an e-guma® voucher, the replacement delivery is also defective, the purchaser shall be entitled to cancellation or reduction of the purchase price.
8. customer data
Grand Hyatt Berlin is authorised to collect, store and process the customer's personal data required in the context of the business relationship, taking into account the corresponding duty of care in handling sensitive customer data.
9. final provisions
The invalidity of individual provisions of these General Terms and Conditions shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a new provision that comes as close as possible to the economic effect of the invalid provision. The place of fulfilment and jurisdiction for contracts, including these General Terms and Conditions (GTC), is Berlin-Charlottenburg, Germany.
General Terms and Conditions Gourmet Club
The Gourmet Club membership card and vouchers are valid for one year from the date of issue.
The price for the annual membership in the Gourmet Club is Euro 289.00, incl. VAT.
The price includes a free overnight stay in the hotel named on the voucher as well as a voucher for a bottle of champagne of the hotel's choice and a voucher for one day's admission to one of the participating German Hyatt Spas. Spa entry is only possible on request and subject to availability.
The voucher for a free overnight stay can only be redeemed at your member hotel on request and subject to availability and must be presented when redeeming. It is not possible to refund or pay out the value of the voucher or any remaining amount.
The discount cannot be combined with other discounts and special promotions.
Gourmet Club members receive a discounted price for special events (e.g.: restaurant events). The Hyatt hotel responsible will keep you informed about special promotions. The special conditions for events (not applicable on New Year's Eve) can be redeemed with up to 3 other, non-Gourmet Club members.
Continuation of membership is exclusively at your request and not automatic.
When recruiting new members, you will receive a voucher for a bottle of champagne. Recruiting members only applies to people who have not previously belonged to a Gourmet Club in one of the member hotels.
The membership card and vouchers are freely transferable and can be used by friends, colleagues or your family. However, the membership card and vouchers may not be sold to third parties.
You will receive 12 free meals in the restaurants, bars and room service of the participating Hyatt hotels in Germany (Grand Hyatt Berlin, Hyatt Regency Cologne, Hyatt Regency Düsseldorf, Hyatt Regency Mainz).
The discount on meals is made up as follows:
1 person receives no discount
2 people receive a 50% food discount
3 people receive a 33.3% food discount
4 people receive a 25% food discount
5 people receive a 20% food discount
6 people receive a 16.6% food discount
7 people receive a 14.3% food discount
8 people receive a 12,5 % food discount
9 persons receive 11.1 % food discount
From 10 persons 10 % food discount
At Hyatt Place Frankfurt Airport you receive a 15% discount on every restaurant visit unlimited for the period of membership as well as up to 10% discount on the Hyatt daily rate.
At Hyatt Regency Mainz, the Gourmet Club discount is only valid until 31 May 2026
There is no maximum limit of people for the food discount.
The discount applies exclusively to the food portion, regardless of which dishes you choose. Drinks are excluded from the discount.
The Gourmet Club discount can only be granted on presentation of a valid membership card.
The vouchers can also only be redeemed by presenting the original.
The discount can be applied once per table and visit.
The "Sticky Fingers" and "Grissini" restaurants at the Hyatt Regency Cologne are excluded from the Gourmet Club discount.
Discount on overnight stays at participating Hyatt hotels. To take advantage of the discount, the offer code "GCLUB" must be quoted when making the reservation. A maximum of one room can be booked per night.
Le Petit Chef: Gourmet Club members receive a complimentary glass of champagne of the hotel's choice as an aperitif for each guest at this event at all two hotels (Grand Hyatt Berlin & Hyatt Regency Mainz).
Hyatt's privacy policy can be viewed at privacy.hyatt.com.
World of Hyatt points are not applied to the price to be paid in the restaurants, room service and bars and the discounted overnight stay. Points on the free accommodation voucher and champagne are not granted.
If the membership card or the associated vouchers are lost, there is no entitlement to a replacement.
Reimbursement and payment of the voucher value or any remaining amount are not possible.
Here you will find the general terms and conditions of Hyatt.
1. general
All deliveries and services of Grand Hyatt Berlin and the associated online orders as well as other online services are subject to these General Terms and Conditions (GTC). Any deviating and/or supplementary agreements require the express consent of the management of Grand Hyatt Berlin and the written form; this also applies to any waiver of the written form requirement.
2. vouchers
In the case of online vouchers, it should be noted that these are sent to the customer by Grand Hyatt Berlin with a forgery-proof code. As the customer can print out the voucher themselves, several prints are possible, but only one print is relevant in terms of value and can be redeemed. The first voucher redeemed with an e-guma® voucher management system with the corresponding code is considered the original and must be debited by Grand Hyatt Berlin immediately after redemption. Should further vouchers with the same code appear, this constitutes misuse which will result in criminal prosecution. Grand Hyatt Berlin is not entitled to fulfilment and/or delivery or compensation if someone attempts to redeem several vouchers with the same code, even if the first redeemer is not the legally valid holder of the voucher. In fact, a criminal investigation (forgery of documents) may be initiated immediately against the issuer with intent to defraud.
As a voucher can be passed on or given as a gift, Grand Hyatt Berlin is not obliged or able to check the ownership rights of the redeemer. When the voucher is redeemed, it is only checked whether the corresponding e-guma® voucher number has actually been authorised by the system and whether the corresponding voucher has actually been paid for.
The e-guma® vouchers are generally valid for 3 years (see date and validity period on voucher). After this period has expired, Grand Hyatt Berlin is no longer obliged to accept the voucher. Lost vouchers will not be replaced. Vouchers can also not be returned for cash value. If the value of the voucher is more than the service consumed, Grand Hyatt Berlin is prepared to credit the remaining balance of the voucher in full for further visits or consumption. In such a case, there is no entitlement to a remaining payment of the outstanding voucher amount. Grand Hyatt Berlin is not obliged to accept unpaid vouchers as a means of payment. For operational reasons, the services listed in the voucher can only be provided or guaranteed by the establishment if a corresponding and timely reservation has been made. This applies in particular to vouchers in connection with overnight stays and vouchers for groups. The service described in the voucher may vary slightly depending on the circumstances, but must not represent a relevant reduction in value for the guest. Should Grand Hyatt Berlin have to close or give up for any reason, the e-guma® vouchers will expire without compensation. This is also the case if the business demonstrably changes ownership. In such a case, Grand Hyatt Berlin cannot be held liable as the original issuer of the vouchers.
3. products
All products offered by Grand Hyatt Berlin are provided to the best of our knowledge and belief. The product images in the online shop may differ from the actual products in individual cases (e.g. in terms of colour, shape or size), but this does not constitute a defect. The technical data and descriptions provided for each product are authoritative. Grand Hyatt Berlin reserves the right to withdraw products from the range or replace them with new products at any time.
4. delivery
Grand Hyatt Berlin will endeavour to meet agreed or specified delivery times on time. If these are exceeded by more than six weeks, the customer has the right to set a grace period with the indication that he will refuse to accept the object of purchase after the deadline has expired. This grace period must be at least one month. If an agreement on a new delivery date is then not reached, the customer may withdraw from the contract or the agreement by written declaration after expiry of the grace period. Compensation for damages due to delay or impossibility of delivery cannot be claimed. This also applies to claims for damages due to loss of profit or other indirect damage. Further claims of the buyer - in particular for delivery - as well as for any risks and side effects caused by the product are excluded. The risk shall pass to the customer as soon as the goods have been handed over to the carrier and have left the warehouse or the company. This also applies if Grand Hyatt Berlin has assumed the transport costs. Complaints due to transport damage must be made by the customer to the transport company within the deadlines provided for this purpose. In the case of shipments made by the customer, the customer bears all risks, in particular the transport risk, until the goods arrive at Grand Hyatt Berlin.
If the ordered goods are not available for reasons for which Grand Hyatt Berlin is not responsible (e.g. because a supplier does not fulfil its contractual obligations), the customer will be informed immediately. In such a case, Grand Hyatt Berlin is entitled to withdraw from the contract. Any payments already made by the customer will be refunded immediately. Further claims by the customer are excluded.
5. payment
You can choose between payment by invoice or credit card. If you pay by credit card, the amount will be charged immediately to the selected credit card.
Invoices from Grand Hyatt Berlin are due immediately and payable without any deductions. From the 30th day after the invoice date, the company is entitled to charge default interest of 5%, unless Grand Hyatt Berlin proves higher default interest or the purchaser proves a lower charge to Grand Hyatt Berlin. Cheques will only be accepted on account of payment. Any charges shall be borne by the customer. Offsetting is only permitted with undisputed or legally established claims. The customer may only assert a right of retention if it is based on the same contractual relationship.
6. right of cancellation
Information on the right of cancellation can be found in the cancellation policy.
7. defects
Complaints regarding the scope of delivery, material defects, incorrect deliveries and quantity deviations must be made in writing immediately, but at the latest within one week of receipt of the goods or vouchers, insofar as these can be determined by reasonable inspection. In the event of justified complaints, Grand Hyatt Berlin will correct the faulty delivery free of charge and otherwise, subject to exclusion, will at its discretion exchange the products or vouchers, take them back or grant the purchaser a price reduction. If, in the case of the exchange of an e-guma® voucher, the replacement delivery is also defective, the purchaser shall be entitled to cancellation or reduction of the purchase price.
8. customer data
Grand Hyatt Berlin is authorised to collect, store and process the customer's personal data required in the context of the business relationship, taking into account the corresponding duty of care in handling sensitive customer data.
9. final provisions
The invalidity of individual provisions of these General Terms and Conditions shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a new provision that comes as close as possible to the economic effect of the invalid provision. The place of fulfilment and jurisdiction for contracts, including these General Terms and Conditions (GTC), is Berlin-Charlottenburg, Germany.
General Terms and Conditions Gourmet Club
The Gourmet Club membership card and vouchers are valid for one year from the date of issue.
The price for the annual membership in the Gourmet Club is Euro 289.00, incl. VAT.
The price includes a free overnight stay in the hotel named on the voucher as well as a voucher for a bottle of champagne of the hotel's choice and a voucher for one day's admission to one of the participating German Hyatt Spas. Spa entry is only possible on request and subject to availability.
The voucher for a free overnight stay can only be redeemed at your member hotel on request and subject to availability and must be presented when redeeming. It is not possible to refund or pay out the value of the voucher or any remaining amount.
The discount cannot be combined with other discounts and special promotions.
Gourmet Club members receive a discounted price for special events (e.g.: restaurant events). The Hyatt hotel responsible will keep you informed about special promotions. The special conditions for events (not applicable on New Year's Eve) can be redeemed with up to 3 other, non-Gourmet Club members.
Continuation of membership is exclusively at your request and not automatic.
When recruiting new members, you will receive a voucher for a bottle of champagne. Recruiting members only applies to people who have not previously belonged to a Gourmet Club in one of the member hotels.
The membership card and vouchers are freely transferable and can be used by friends, colleagues or your family. However, the membership card and vouchers may not be sold to third parties.
You will receive 12 free meals in the restaurants, bars and room service of the participating Hyatt hotels in Germany (Grand Hyatt Berlin, Hyatt Regency Cologne, Hyatt Regency Düsseldorf, Hyatt Regency Mainz).
The discount on meals is made up as follows:
1 person receives no discount
2 people receive a 50% food discount
3 people receive a 33.3% food discount
4 people receive a 25% food discount
5 people receive a 20% food discount
6 people receive a 16.6% food discount
7 people receive a 14.3% food discount
8 people receive a 12,5 % food discount
9 persons receive 11.1 % food discount
From 10 persons 10 % food discount
At Hyatt Place Frankfurt Airport you receive a 15% discount on every restaurant visit unlimited for the period of membership as well as up to 10% discount on the Hyatt daily rate.
At Hyatt Regency Mainz, the Gourmet Club discount is only valid until 31 May 2026
There is no maximum limit of people for the food discount.
The discount applies exclusively to the food portion, regardless of which dishes you choose. Drinks are excluded from the discount.
The Gourmet Club discount can only be granted on presentation of a valid membership card.
The vouchers can also only be redeemed by presenting the original.
The discount can be applied once per table and visit.
The "Sticky Fingers" and "Grissini" restaurants at the Hyatt Regency Cologne are excluded from the Gourmet Club discount.
Discount on overnight stays at participating Hyatt hotels. To take advantage of the discount, the offer code "GCLUB" must be quoted when making the reservation. A maximum of one room can be booked per night.
Le Petit Chef: Gourmet Club members receive a complimentary glass of champagne of the hotel's choice as an aperitif for each guest at this event at all two hotels (Grand Hyatt Berlin & Hyatt Regency Mainz).
Hyatt's privacy policy can be viewed at privacy.hyatt.com.
World of Hyatt points are not applied to the price to be paid in the restaurants, room service and bars and the discounted overnight stay. Points on the free accommodation voucher and champagne are not granted.
If the membership card or the associated vouchers are lost, there is no entitlement to a replacement.
Reimbursement and payment of the voucher value or any remaining amount are not possible.
Here you will find the general terms and conditions of Hyatt.